When One Building Is Really Three Businesses
ArkanPM adapts to each tenant mix — different SLAs for residential versus retail, role-aware dashboards for each operator persona, and cross-building asset management so mixed-use complexes run as one coordinated operation.
Is Arkan Right for You?
If any of these apply to you, you're in the right place.
The Difference Arkan Makes
How It Works
Three simple steps to get started with Arkan
Model the full development
Register residential, commercial, and retail buildings under a single development. Classify units by type — office, retail, residential, storage, parking — with their own rent and capacity attributes.
Differentiate your SLAs and roles
Set distinct SLA targets per priority and category so retail gets retail-grade response, and residents get resident-grade service. Scope building managers and facility managers to the buildings they own.
Run unified operations
Executives see one portfolio dashboard. Retail tenants get commercial-grade vendor dispatch. Residents get the resident portal. Everyone works from the same source of truth.
The Reality You're Living
These challenges cost property operators time, money, and peace of mind every day.
Different SLAs for Different Tenant Classes
A retail tenant's air conditioning outage during a weekend sale is not the same emergency as an apartment's outage at midnight — but your old system treats them identically, frustrating both groups.
No Unified Dashboard Across Tenant Mixes
You have one occupancy number for residential and a separate one for retail. You have one maintenance ticketing system for tenants and another for residents. Leadership asks for a single portfolio view and you spend two days in Excel.
Shared Building Systems, Separate Data
A central chiller plant cools three residential towers and two retail levels. Its maintenance history is fragmented across property managers who each think they own it. Nobody has the full picture.
Role Confusion Across Operator Personas
The facility manager sees too much. The community manager sees too little. The retail operations lead has to log into a different system entirely. Training is painful and mistakes are frequent.
Results That Matter
Numbers from real projects using Arkan.
Role-Adaptive Dashboards
The dashboard reshapes itself based on who is logged in. Facility managers see operational KPIs across assigned buildings. Retail operators see tenant-specific work. Community managers see resident engagement.
Differentiated SLA Configurations
Set SLA targets by priority, category, and building. Retail emergencies, residential urgent requests, and back-of-house routine work each run on timers tuned to their context.
Cross-Building Asset Management
A single asset registry spans every building in the development. Shared central systems, per-tenant equipment, and everything in between live in one hierarchy.
Unified Portfolio Reporting
Executives see occupancy across residential, commercial, and retail in one view. Operations teams see open work orders and SLA compliance by tenant class without building separate reports.
Role-Based Access Without Configuration Pain
Eleven built-in roles cover most operator personas out of the box. Custom roles can be defined for edge cases. ABAC automatically scopes users to the buildings they are assigned to.
Built for How You Work
Every feature is designed with your specific needs in mind.
Unified Portfolio Hierarchy
Model mixed-use developments with residential, commercial, and retail buildings under a single portfolio. Units are classified by type — office, retail, residential, storage, parking, common area.
Mixed-use only works if residential, commercial, and retail share the same data model instead of being grafted onto separate systems.
- Unit type classification out of the box
- Mixed property type at the property level
- Cascading hierarchy from portfolio to unit
Cross-Building Asset Registry
Hierarchical asset registry with parent-child relationships. Central systems serve multiple buildings while per-tenant equipment stays scoped. Transfers move assets across buildings and floors.
Shared infrastructure breaks traditional property-by-property asset systems. A parent-child hierarchy fixes that.
- Parent-child asset assemblies
- Cross-building transfer workflow
- Criticality-driven stocking
Category- and Priority-Driven SLAs
Work orders run on SLA timers tuned by priority and category. Retail emergencies, residential urgent requests, and routine back-of-house work each get appropriate targets.
One-size-fits-all SLAs either frustrate retail tenants or overwhelm residential — differentiation is the only path that serves both.
- Priority-based default targets
- Category-level overrides
- Business-hours aware timers
Owner & Tenant Portals
Owners see their units, occupancy, lease status, and financial visibility. Residential and commercial tenants each get appropriate portal experiences.
Mixed-use developments often serve owner-investors and tenants side by side. Both need transparency.
- Individual and company owner profiles
- Unit ownership records with share percentages
- Upcoming-expiry visibility
Service Contracts Across Buildings
Service contracts can span multiple buildings in the development. Measurable SLA terms, renewal management, and expiry monitoring work across the full tenant mix.
Master service contracts are the norm in large mixed-use — the platform has to support multi-building scope natively.
Results from Companies Like Yours
Mixed-use operator runs residential, commercial, and retail from one platform
Mixed-Use Developer
Integrated residential + commercial + retail development
Differentiated SLAs per tenant class, role-adaptive dashboards per operator persona, and a unified asset registry for shared building systems — all from a single platform.
What Our Clients Say
Property operators across the Gulf share their experience with ArkanPM.
"Mixed-use is a coordination problem. The platform that wins is the one that lets the retail lead, the community manager, and the facility manager all do their jobs from the same system without stepping on each other."
What's Included
Bilingual EN / AR
Full EN/AR interface with RTL
All 16 Modules
Complete platform access
Gulf Compliance
Built for the region
Got Questions? We've Got Answers.
