A Digital Front Door for Every Resident.
A personalized dashboard with unit information and quick stats (open requests, upcoming bookings, unread announcements, active visitor passes). Self-service for maintenance requests, facility bookings, visitor passes, feedback, and the resident directory.
Resident Portal Screenshot
Interface preview
Resident Service Built on Phone Calls
- 1Residents call, email, and message staff with maintenance requests — there's no central queue
- 2No visibility for residents into whether their request moved from 'received' to 'scheduled' to 'completed'
- 3Announcements are sent by email blast — no way to know who actually read the emergency notice
- 4Resident satisfaction is measured in complaints, not structured feedback
- 5Facility booking and visitor passes are tracked by a receptionist with a paper log
Arkan Resident Portal Capabilities
Personalized Dashboard
At-a-glance stats: open requests, upcoming bookings, unread announcements, and active visitor passes, alongside unit info (unit name, floor, building, property).
Self-Service Requests
Submit maintenance requests with descriptions, photos, location, and priority. Track real-time status from triage through approval to work-order completion.
Targeted Announcements
Four types (general, maintenance, emergency, event) and four priority levels. Target all residents, specific buildings, floors, or individual units. Track delivered/read/acknowledged per user.
Feedback & Directory
Five feedback categories (general, maintenance, security, amenities, cleanliness) with 1–5 ratings. Staff respond with timestamps. Full resident directory with multi-unit support.
Simple 4-Step Process
Residents log in to a personalized dashboard scoped to their unit and building
Submit requests, book facilities, create visitor passes, and read announcements — all self-service
Status updates flow back via in-app notifications (with email/SMS/push channels where configured)
Staff respond to feedback, acknowledge read receipts on critical announcements, and route requests into the work-order state machine
Measurable Impact
Self-service
Self-service
Requests, bookings, visitor passes, feedback, and announcements — all through the portal, not phone calls
4 delivery channels
4 delivery channels
In-app, email, SMS, and push — with user-configured preferences and quiet hours
Multi-unit
Multi-unit
Residents can be assigned to multiple units (primary, secondary, authorized) with date tracking
“A resident self-service portal with real-time request status cuts phone volume and makes every interaction traceable.”
Community Manager
GCC Property Operator
Works seamlessly with other ArkanPM modules
Resident Portal integrates with Facility Booking, Visitor Management, Maintenance & Work Orders and more for a complete property management platform.
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