Every Task. Tracked From Request to Resolution.
A full work-order state machine with seven work-order types, auto-numbering, kanban boards, interactive checklists, parts reservation, SLA timers, and an escalation engine that never lets a ticket go stale.
Maintenance & Work Orders Screenshot
Interface preview
The Work Order Chaos
- 1Maintenance requests live in WhatsApp chats, email threads, and handwritten notes — nothing is traceable
- 2Technicians show up without the right parts, because requests never made it into a parts-reservation workflow
- 3SLAs are 'aspirational' — nobody can prove whether the 4-hour urgent response actually happened
- 4Work orders get stuck in 'In Progress' for weeks with no automatic escalation or reassignment
- 5Residents have no visibility into whether their request was even received, let alone scheduled
Arkan Maintenance & Work Orders Capabilities
Full Lifecycle State Machine
Draft → Open → Assigned → In Progress ↔ On Hold → Completed → Verified → Closed (or Cancelled at any stage). Every transition logged with actor, timestamp, and reason.
Interactive Checklists
Attach checklists with five response types (checkbox, text, number, photo, select). Required items must be completed before a work order can be closed.
Dual SLA Timers
Independent response and resolution timers with business-hours mode, pause/resume on hold, and real-time breach detection feeding the escalation engine.
Kanban + Table Views
Switch between table view for detailed analysis and kanban boards for visual workflow management, with priority color-coding and due-date tracking.
Simple 4-Step Process
Residents or staff submit work requests with title, description, photos, location, and priority — emergencies flagged for expedited processing
Requests move through triage, approval (or rejection with reason), and conversion to a full work order (WO-2025-00001)
Assign technicians, attach checklists, reserve parts from inventory, and track costs across labor, parts, vendor, and other categories
Work moves through the state machine with SLA timers running; breaches trigger the escalation engine (levels 1–3) with notifications, reassignment, or bumps
Measurable Impact
7 WO types
7 WO types
Corrective, preventive, predictive, emergency, inspection, project, and warranty repair — each with its own context
Auto-numbered
Auto-numbered
Sequential WO-YYYY-##### numbering with no manual tracking, visible on kanban cards and table views
3 escalation levels
3 escalation levels
Escalation rules scoped to buildings, categories, or priorities — notify, reassign, or bump levels automatically
“Facility managers running a proper work-order state machine can prove SLA compliance instead of arguing about it in Monday meetings.”
Facility Operations Manager
GCC Property Operator
Works seamlessly with other ArkanPM modules
Maintenance & Work Orders integrates with Preventive Maintenance, Spare Parts & Inventory, Vendor Registry & Performance and more for a complete property management platform.
Related Features
Explore other features that work great with Maintenance & Work Orders
Preventive Maintenance
PM schedules auto-generate work orders on due dates via the PM Generator processor.
Learn MoreSpare Parts & Inventory
Reserve, use, and return parts against work orders with cost calculation.
Learn MoreVendor Registry & Performance
Rate vendors after each completed work order across four dimensions.
Learn More