Can residents submit maintenance requests with photos?

Yes. Residents submit requests from the portal with description, location, priority, and photo attachments. Each request flows into a triage workflow before becoming a work order.

How do facility bookings handle conflicts and no-shows?

Bookings enforce capacity, operating hours, and advance-booking limits. A background processor marks bookings as no-shows when check-in windows expire without check-in.

Does the platform support multi-unit and multi-resident households?

Yes. Residents can be assigned to multiple units with primary, secondary, or authorized designations and move-in/move-out date tracking.

What happens at move-out?

A move-out checklist is generated and compared item-by-item against the original move-in record. Damages, cleaning charges, and deposit refunds are calculated automatically.

Can we send targeted announcements to specific buildings or floors?

Yes. Announcements support four types (general, maintenance, emergency, event) and four priority levels, targeted to all residents, specific buildings, floors, or individual units.

Can residents book visitor passes in advance?

Yes. Passes include expected arrival/departure times, unique verification codes, and vehicle plate numbers. Passes move through pending, approved, checked in, and checked out states.

Residential apartment tower with illuminated balconies at evening

For Residential Operators

Resident Experience Is Your Operating Advantage

ArkanPM gives residents a digital front door — service requests, bookings, visitor passes, announcements — while giving operators the maintenance triage, move-in/move-out documentation, and preventive schedules that keep the building running.

All 16 modulesExpert implementationBilingual EN / AR

Portal

Self-service for every resident

Requests, bookings, visitors, announcements

Inspections

Structured move-in / move-out

Photos, conditions, and auto-calculated damages

Scheduled preventive work

Time, meter, or condition triggers

Is Arkan Right for You?

If any of these apply to you, you're in the right place.

You operate apartment towers, villa communities, or BTR (build-to-rent) portfolios

Resident satisfaction directly drives renewals and word-of-mouth referrals

Maintenance requests arrive by phone, WhatsApp, and email with no central triage

Move-in and move-out inspections are inconsistent and disputes erode your deposits

Residents expect self-service for bookings, visitor passes, and announcements

Building systems need scheduled preventive maintenance to avoid emergency calls

You want fewer phone calls and more documented, trackable interactions

Before & After

The Difference Arkan Makes

Property manager juggling WhatsApp, phone, and email requests

Before Arkan

Resident using a mobile portal to submit a service request

With Arkan

Metric

Before Arkan

With Arkan

Resident requests

Phone calls and WhatsApp with no audit trail

Resident portal with triage workflow and status updates

Facility bookings

Physical logbooks and double-bookings

Self-service reservation with approval and no-show detection

Move-in/move-out

Paper checklists and disputed deposit returns

Structured inspections with photos, conditions, and damage calculations

Visitor access

Paper logs at the security desk

Digital passes with unique codes, check-in and check-out

Announcements

Hoping flyers reach everyone

Targeted delivery with read and acknowledgment tracking

Simple to Start

How It Works

Three simple steps to get started with Arkan

Onboard residents and units

Register units, link residents to their units, import leases with rent, deposit, and payment frequency. Residents are provisioned with portal access.

Configure amenities and announcements

Define bookable amenities with operating hours and advance-booking rules. Publish a welcome announcement with targeted delivery and acknowledgment tracking.

Run operations from one dashboard

Triage incoming requests into work orders, dispatch to technicians, track SLA timers, and run move-in / move-out inspections with photo evidence.

Common Challenges

The Reality You're Living

These challenges cost property operators time, money, and peace of mind every day.

Frustrated resident on the phone at their kitchen counter

Resident Satisfaction You Can't Measure

You think the residents are happy because nobody is complaining this week. But complaints go to WhatsApp, or to the unit owner, or silently into a non-renewal decision three months from now.

Renewals you don't see coming, and reviews on public platforms you can't undo.

Property manager overwhelmed by duplicate maintenance tickets

Maintenance Request Triage Chaos

A resident calls. Another messages WhatsApp. A third emails the building manager. Nobody knows what's already been logged, assigned, or fixed. The same issue gets raised by three neighbors before anyone notices.

Duplicate work orders, missed SLAs, and technicians arriving at units where the resident is at work.

Disputed move-out inspection with paper checklists

Move-In / Move-Out Disputes

A resident moves out. You withhold part of the deposit for damages. They dispute. You have a blurry phone photo from move-in and no structured record of the original condition.

Refunded deposits you should have kept, and goodwill damage on the way out.

Preventive Maintenance That Never Actually Happens

Quarterly HVAC cleaning? Monthly fire alarm test? They're on a spreadsheet somewhere, but nobody generates work orders from the spreadsheet and nobody checks whether the work was actually done.

What Changes With Arkan

Results That Matter

Numbers from real projects using Arkan.

Resident Portal

A personalized dashboard for every resident showing their unit, open requests, upcoming bookings, unread announcements, and active visitor passes — all self-service.

Facility Bookings

Meeting rooms, gyms, pools, party rooms, parking — configured with capacity, operating hours, and advance-booking rules. Check-in, check-out, and no-show detection built in.

Visitor Management

Digital visitor passes with unique codes, expected arrival windows, vehicle plate tracking, and full lifecycle from pending to checked out — security knows who should be in the building.

Move-In / Move-Out Inspections

Area-by-area checklists with condition ratings, photos, and inspector notes. Move-out automatically compares to move-in and calculates damage and deposit refunds.

Preventive Maintenance Schedules

Nine frequency options from daily to annual, with time-based, meter-based, and condition-based triggers. Work orders are generated automatically with checklists, assignments, and estimated hours.

Key Features

Built for How You Work

Every feature is designed with your specific needs in mind.

Resident dashboard showing requests, bookings, and announcements

Resident Portal & Community

Personalized dashboard, service request submission with photos, real-time status tracking, satisfaction surveys, and announcements with per-user delivery tracking.

Residents who self-serve are happier, and operators who see every interaction can improve what matters.

Self-service request submission
Satisfaction surveys with five categories
Multi-unit and multi-resident support

Facility Bookings

Browse bookable amenities, reserve time slots, set attendee counts, and manage approvals. Automatic no-show detection runs in the background.

Amenities only add value if residents can actually book them without friction.

Capacity and operating-hour enforcement
Check-in / check-out tracking
Advance-booking controls

Digital visitor pass with QR code at a security desk

Visitor Management

Digital visitor passes with guest details, purpose, arrival/departure windows, vehicle plates, and unique verification codes for security desk use.

Security teams need to know who belongs, and residents want to welcome guests without friction.

Unique pass codes for verification
Full lifecycle tracking
Vehicle plate and expected-arrival tracking

Inspector documenting unit condition with tablet photos

Lease Management

Auto-numbered leases with financial configuration, renewal chains, termination documentation, move-in/move-out inspections, key handovers, and meter readings.

Leases are the operational artifact that ties residents, units, money, and documentation together.

Auto-generated lease numbers
Renewal chain tracking
Upcoming-expiry monitoring

Preventive Maintenance

Flexible schedules with nine frequency options, time-based/meter-based/condition-based triggers, and template-driven work order generation.

Emergencies are expensive. A PM schedule that actually runs is the cheapest insurance a building can buy.

Success Stories

Results from Companies Like Yours

Residential operator replaces WhatsApp triage with a resident portal

Residential Operator

Mixed apartment-and-villa community

Key Result

Resident requests now flow through a documented triage and work order system instead of untraceable chat messages, with every interaction logged and searchable.

Testimonials

What Our Clients Say

Property operators across the Gulf share their experience with ArkanPM.

Operator

"The goal is simple: residents get a modern self-service experience, and we get maintenance data we can actually manage. Everything else follows from that."

Operations Lead

Residential Community Operations، GCC Multi-Site Operator

Everything You Need