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Welcome to ArkanPM
A guided overview of ArkanPM — the 11 built-in roles, your first login, and a tour of the role-adaptive dashboard.
Quick Start Checklist
A day-one setup list for new tenant administrators: configure the tenant, create your first portfolio, property, and building, and invite your initial users.
Creating Your First Portfolio
Model the real estate hierarchy in ArkanPM — from portfolios down through properties, buildings, floors, zones, and units.
Onboarding Amenities and Building Systems
Catalog amenities for the booking system and register HVAC, electrical, plumbing, fire safety, elevator, and security systems with service history.
Submitting and Triaging Work Orders
Walk through the work order state machine, the seven work order types, the kanban board, and technician assignment.
Configuring SLA and Preventive Maintenance
Set up dual response and resolution timers, priority-based SLA defaults, and preventive maintenance templates across nine scheduling frequencies.
Managing the Lease Lifecycle
Create, renew, and terminate leases through their full state machine and monitor upcoming expirations on the owner dashboard.
Running the Resident Portal
Configure the resident dashboard, service requests, facility bookings, visitor passes, announcements, and satisfaction surveys.
Configuring the Owner Portal
Set up owner profiles with Emirates ID, IBAN, and title deeds; record freehold, leasehold, and usufruct ownership; and give owners unit-level visibility.
Role-Adaptive Dashboards and KPIs
Understand how the dashboard reshapes itself per role and read the 6-month work order trend, occupancy by building, and SLA performance charts.
Webhook Setup and Delivery Logs
Register webhook endpoints, subscribe to events, configure authentication secrets and retries, and inspect delivery logs when things go wrong.
Arkan Handover and ERP Integrations
Receive defects, snags, and warranty items from Arkan Handover and connect ArkanPM to ERP, accounting, BMS, and IoT systems.
Authentication and MFA
Sign-in flow: JWT access tokens with 15-minute TTL, 7-day refresh tokens, TOTP MFA with 8 backup codes, and account lockout after 5 failed attempts.
Audit Trail and Data Retention
Every create, update, and delete is logged with JSON change diffs and point-in-time comparison; documents carry retention policies across compliance, financial, operational, and temporary classifications.