Role-Adaptive Dashboards and KPIs
The ArkanPM dashboard is a single page that reshapes itself based on the logged-in user's role. This article explains what each role sees and how to read the four core visualizations.
Per-role dashboard views
| Role | Focus |
|---|---|
| Super Admin / Platform Admin | Cross-tenant metrics, system health, platform activity |
| Tenant Admin | Organization-wide KPIs, pending approvals, recent activity |
| Facility Manager | Operational metrics, open work orders, SLA breaches, overdue inspections |
| Building Manager | Metrics scoped to assigned buildings |
| Maintenance Technician | Assigned work, due dates, checklists |
| Inspector | Scheduled and overdue inspections |
| Vendor User | Work orders routed to their company |
| Owner | Portfolio performance, occupancy, income, lease expirations |
| Resident | Service requests, bookings, announcements, visitor passes |
| Read-Only | View-only access to whatever their scope allows |
The dashboard refreshes every 60 seconds automatically.
Key performance indicators
Top-of-dashboard cards show:
- Open work orders — total count of work orders not in Closed or Cancelled status.
- SLA compliance rate — share of work orders meeting their response and resolution targets.
- Occupancy rate — occupied units divided by total units.
- Pending approvals — items awaiting manager sign-off (work requests, leases, purchase requests).
- Overdue inspections — inspections past their due date.
The 6-month work order trend
This chart compares open versus completed work orders across the last six months. Reading it:
- Completed line above open line — you are burning down the queue.
- Open line climbing — demand is outpacing capacity.
- Crossovers — operational regime changes, often around staffing or seasonal work.
Use this chart in monthly operations reviews. Persistent upward trajectories in the open line signal a need for additional technicians or vendor capacity.
Occupancy by building
Color-coded progress bars show each building's occupancy rate:
- Green — at or above the healthy threshold.
- Orange — middle band.
- Red — below the healthy threshold.
Red bars deserve immediate attention. Click through to the building to see vacant units, upcoming move-ins, and lease pipeline. The 12-month occupancy trend chart on the building detail page adds historical context.
SLA performance
A monthly compliance bar chart tracks adherence over time. Each month shows compliance across response and resolution timers. Consistent compliance in the high range is the goal; dips correlate with volume spikes or staffing gaps.
Recent activity feed
A live feed lists the latest work orders with timestamps. It is not exhaustive — just enough to keep managers informed without searching the main list.
Quick actions
Role-specific buttons surface the most common tasks:
- Facility manager: Create work order, Schedule inspection, Review approvals.
- Technician: My work orders, Log time, View checklists.
- Resident: Submit request, Book facility, Create visitor pass.
- Owner: View documents, View units, View lease expirations.
Filtering and drill-downs
Most dashboard widgets are click-through. Click a KPI card to land on the filtered list. Click a building's occupancy bar to drill into that building. Click a month on the work order trend chart to filter the main work order list to that month.
Best practices
- Make the dashboard the home page. Configure the main menu so every user lands there on sign-in.
- Review SLA performance monthly. Use the chart as a standing agenda item.
- Teach managers to drill down. The dashboard is a starting point, not a final report.
- Use the dashboard for stand-ups. A 60-second refresh is fast enough for live meetings.
What next
Read Webhook setup and delivery logs to learn how dashboard data can flow out to other systems.