Every Contract. Every SLA Term. Monitored.

Full service-contract lifecycle with renewal management, SLA terms with penalty amounts, building-scope arrays for campus agreements, and background expiry monitoring that triggers renewal workflows before deadlines hit.

Service Contracts Screenshot

Interface preview

Contract Blind Spots

1Contracts auto-renew because nobody saw the notice-period deadline
2SLA terms live in PDFs nobody reads — penalties are never actually invoked
3Campus-wide contracts covering multiple buildings are tracked as one-building records, hiding scope
4Renewal conversations start in week 51 of a 52-week contract — with no leverage
5Terminated contracts leave no structured record of why — the same mistake repeats with the next vendor

The Solution

Arkan Service Contracts Capabilities

Contract Lifecycle

Draft → active → expiring → expired → renewed → terminated. Contract number, type, value, currency, payment terms, dates, scope, and terms all tracked.

Renewal Management

Configure renewal type (manual/auto), notice period in days, and auto-renew flags. Track renewal objections and termination reasons.

Measurable SLA Terms

Define per-contract SLA terms: metric name, target value, unit, penalty amount, and measurement period. Hold vendors accountable with data.

Building-Scope Arrays

Contracts can span multiple buildings as an array of building IDs — flexible enough for campus-wide service agreements.

How It Works

Simple 4-Step Process

Create a contract: number, type, value, currency, payment terms, start/end, scope of work, and terms

Attach the applicable buildings as an array and link the service vendor

Define measurable SLA terms with targets and penalty amounts — tied to actual measurement periods

The Contract Expiry Monitor background processor triggers renewal workflows before deadlines hit

Key Benefits

Measurable Impact

Lifecycle-aware

Six states: draft, active, expiring, expired, renewed, terminated — with transitions tracked

Automated

Contract Expiry Monitor flags upcoming expirations before notice periods lapse

Multi-building

Contracts scope to arrays of building IDs — campus agreements modeled natively

“A contract registry with SLA terms and a background expiry monitor means renewals are strategic, not panicked.”

Commercial Operations Lead

GCC Property Operator

Works seamlessly with other ArkanPM modules

Service Contracts integrates with Vendor Registry & Performance, Document Management, Maintenance & Work Orders and more for a complete property management platform.

Ready to Get Started with Service Contracts?

See how service contracts can transform your property operations.

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