Find the Right Vendor. Hold Them Accountable.

Comprehensive vendor profiles with licenses, insurance, and document vaults. Four scored performance dimensions, 5-star ratings per work order, and visual indicators that make under-performing vendors impossible to ignore.

Vendor Registry & Performance Screenshot

Interface preview

Vendor Management on Gut Feel

1Renewal decisions are made on 'I think they're okay' rather than SLA compliance and timeliness data
2Vendor licenses and insurance certificates expire without anyone noticing, creating liability gaps
3Each vendor has multiple contacts, but email threads go to whoever replied last — not the right role
4There's no structured way to flag an underperforming vendor and have that flag follow the record
5Per-work-order ratings never aggregate anywhere, so patterns of bad performance stay hidden

The Solution

Arkan Vendor Registry & Performance Capabilities

Comprehensive Vendor Profiles

Category, tax ID, website, insurance expiry, license details, and status lifecycle (pending approval, approved, active, suspended, blacklisted). Flag underperformers with reasons.

Multi-Contact Directory

Store multiple contacts per vendor with roles, emails, phone numbers, and primary-contact designation. Always reach the right person.

Quantified Performance

Four scored dimensions per period: SLA compliance, quality, timeliness, and overall score. Record total work orders, on-time completions, and SLA breaches.

Visual Performance Indicators

5-star ratings and SLA compliance progress bars with color thresholds (green ≥90%, orange ≥70%, red <70%). Low-rated vendors (<2.5 stars) get a warning icon.

How It Works

Simple 4-Step Process

Assign vendor users to work orders; they acknowledge, execute, and log completion

Rate vendors after each completed work order across quality, timeliness, communication, and professionalism

Ratings aggregate into overall vendor scores; the vendor list surfaces underperformers instantly

Key Benefits

Measurable Impact

4 dimensions

SLA compliance, quality, timeliness, and overall score — quantified per period

5-star

Per-work-order ratings across quality, timeliness, communication, and professionalism

Color-coded

Green ≥90% / orange ≥70% / red <70% SLA compliance thresholds visible across the vendor list

“When renewal season arrives, having four years of SLA compliance data on every vendor turns the conversation from opinion into evidence.”

Vendor Management Lead

Multi-Site Portfolio

Works seamlessly with other ArkanPM modules

Vendor Registry & Performance integrates with Service Contracts, Maintenance & Work Orders, Document Management and more for a complete property management platform.

Ready to Get Started with Vendor Registry & Performance?

See how vendor registry & performance can transform your property operations.

Bilingual EN / ARExpert implementationAll 16 modules

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