Claim What You're Owed. Fix Every Defect.

A warranty claims workflow from submission through resolution, with expired-warranty override for legitimate late claims. Defect logging with categories, severity, status history, and direct linkage to work orders for repair tracking.

Warranty & Defect Management Screenshot

Interface preview

Money Left on the Table

1Warranties exist on paper but nobody tracks them — legitimate repairs get paid out-of-pocket
2Expired-warranty claims (a 13-month-old compressor failure) are never submitted because there's no override workflow
3Defects live in WhatsApp photos and get forgotten until somebody trips over them again
4There's no traceability between a defect discovery and the work order that fixed it
5Warranty provider contact details are scattered — claims submitted to the wrong place, delayed weeks

The Solution

Arkan Warranty & Defect Management Capabilities

Warranty Claims Workflow

Draft → submitted → under review → approved/rejected → in progress → resolved → closed. Each stage tracks the responsible user and timestamp.

Expired Warranty Override

Submit claims against expired warranties with mandatory justification — because sometimes a 13-month-old failure should still be the manufacturer's problem.

Defect Logging

Report defects with category, severity, location (building/floor/unit/asset), description, and photo evidence. Each defect receives a unique sequential number.

Work Order Linkage

Approved warranty claims and logged defects link to work orders for repair execution — closing the loop from discovery to fix.

How It Works

Simple 4-Step Process

Maintain a warranty provider registry with contact details and websites; attach warranties to assets with policy numbers and expiry dates

Submit warranty claims (or log defects with category, severity, location, and photos) — each gets a unique number

Claims and defects progress through a full status history with actor, timestamp, and reason per transition

Approved claims and assigned defects link to work orders; repair costs and warranty-covered amounts are tracked

Key Benefits

Measurable Impact

7-stage claim flow

Draft → submitted → under review → approved/rejected → in progress → resolved → closed

Override-enabled

Submit against expired warranties with mandatory justification for legitimate late claims

Linked

Defects and approved claims link directly to work orders — full repair traceability

“A structured warranty workflow turns coverage from a filing-cabinet rumor into real cost recovery every quarter.”

Warranty Coordinator

GCC Property Operator

Works seamlessly with other ArkanPM modules

Warranty & Defect Management integrates with Asset Lifecycle Management, Maintenance & Work Orders, Document Management and more for a complete property management platform.

Ready to Get Started with Warranty & Defect Management?

See how warranty & defect management can transform your property operations.

Bilingual EN / ARExpert implementationAll 16 modules

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