Resident Handbook

Welcome. ArkanPM is where you raise maintenance requests, book amenities, manage visitors, stay in the loop with building announcements, and handle your lease paperwork. Everything works in the browser — no app to install.

Your sidebar

You'll see a focused set of options:

• Dashboard
• Documents — Document Library (building-wide files shared with residents)
• Resident Portal — Resident Home, My Requests, Bookings, Visitors, Announcements, My Profile

You won't see admin or operations sections — that's intentional.

Your resident home page

Sidebar > Resident Portal > Resident Home is your personalized landing page. It shows:

• Your unit details — building, floor, unit number
• Quick actions — New Request, Book Facility, Create Visitor Pass
• Open requests count
• Upcoming bookings
• Active visitor passes
• Unread announcements

Maintenance requests

Submitting a request

1. Sidebar > Resident Portal > My Requests > New Request.
2. Fill in:
   • Title — a short description ("Bathroom faucet leaking").
   • Category — pick from Plumbing, Electrical, HVAC, Appliance, General, Security, etc.
   • Priority — Normal (default), Urgent, or Emergency. Only use Emergency for things like active flooding, fire, or security breach.
   • Description — details matter. "The bathroom sink has been dripping for 2 days and water is pooling on the counter."
   • Location — your unit is pre-filled; if it's elsewhere (common area, your parking spot), change it.
   • Photos — tap the camera icon to attach. Photos speed up triage.
3. Tap Submit Request.
4. You'll get a confirmation with a request number. Status starts as Submitted.

Tracking a request

Sidebar > Resident Portal > My Requests shows every request you've ever submitted with current status:

Click any request to see:

• Status timeline
• Comments (if staff added any — you can reply)
• Your original description and photos
• The assigned technician (once assigned)
• Completion notes (once the tech finishes)

Adding information later

Open the request and scroll to the Comments section. Type an update and click Add Comment. Staff see it immediately.

Booking facilities

Your building's amenities live in the booking system — gyms, pools, BBQ areas, party rooms, meeting rooms, parking, and similar.

Browsing available facilities

1. Sidebar > Resident Portal > Bookings > Available Resources.
2. Each card shows: facility name, description, capacity, operating hours, whether approval is required.
3. Tap Book Now on the one you want.

Making a booking

1. The booking modal appears.
2. Pick a date — days out of operating hours are disabled.
3. Available time slots appear. Tap one to select.
4. If the facility allows multiple attendees, enter how many.
5. Type a purpose (e.g., "Birthday party", "Team meeting").
6. Tap Confirm Booking.

Status of your booking

Heads up: If you don't show up and don't cancel, a background processor marks your booking as a no-show. Repeated no-shows may affect your ability to book in the future.

Checking in / out

Most amenities: just arrive at the facility. Some may ask you to tap Check In on your booking page (especially for access-controlled spaces).

Cancelling

Open the booking and tap Cancel Booking. Cancellations are free up to the facility's cancellation window (typically 2 hours before the slot). Inside that window, you may be flagged as a late cancellation.

Visitor passes

Expecting a guest? Create a pass so security can verify them at the gate.

Creating a pass

1. Sidebar > Resident Portal > Visitors > Create Pass.
2. Fill in:
   • Visitor name
   • Visit date (and time if relevant)
   • Expected departure (optional)
   • Purpose — Personal Visit, Delivery, Service Call, Rental Preview, Other
   • Vehicle plate (optional, helps gate security)
3. Tap Create Pass.

Sharing the pass code

1. On the Active tab, find your new pass.
2. Tap View Code. A large pass code appears (e.g., VP-2026-00482 or 7CG8SL).
3. Send this code to your visitor (WhatsApp, SMS, email — whatever works).
4. On arrival, they give the code to security, who verifies it in their ArkanPM view.

Pass status

Cancelling a pass

Open the pass and tap Cancel Pass. The code is invalidated immediately.

Announcements

Your building issues announcements — maintenance windows, events, emergencies, policy updates.

Reading announcements

1. Sidebar > Resident Portal > Announcements.
2. Cards show: title, body, priority (Normal / High / Urgent), category (General / Maintenance / Emergency / Event), author, date.
3. Unread announcements are highlighted.

Acknowledging

Some announcements require acknowledgement (especially safety or policy). Tap Acknowledge on those cards. Once acknowledged, a green badge appears and the status is recorded.

If you never acknowledge a required announcement, staff follow up. Acknowledging confirms you've read the important bit.

Filtering

Top of the page has filters: All / Unread / My Building / High Priority. Use them when there's a backlog.

Your profile

Sidebar > Resident Portal > My Profile has:

• Personal details — name, email, phone
• Emergency contact — name, phone, relationship
• Identification — Emirates ID / Saudi National ID / Iqama / Qatar ID / passport (depending on your tenant's configuration). These are kept private — only admins and your building staff see them.
• Vehicle registrations — plates, makes/models for access control
• Preferred language — English or Arabic
• Notification preferences — per channel and quiet-hours settings

Notification preferences

My Profile > Notifications:

• Toggle channels: In-app, Email, SMS, Push
• Quiet hours — set a start and end time; you won't receive non-critical notifications in that window
• Emergency override — always on by default; emergencies bypass quiet hours

MFA

My Profile > Security > Enable MFA — strongly recommended. See the Getting Started guide for setup steps.

Documents

Sidebar > Documents > Document Library shows documents shared with residents — building rules, community guidelines, emergency procedures, lease templates, forms.

Search by keyword or browse by category. Tap a document to view or download.

Your lease and move-in/move-out records are shared with you here once the paperwork is processed.

Giving feedback

Your tenant may run satisfaction surveys periodically. When one is active:

1. A banner appears on your dashboard.
2. Sidebar > Resident Portal > Feedback (or click the banner).
3. Rate five categories on 1–5: General, Maintenance, Security, Amenities, Cleanliness.
4. Add free-text comments.
5. Submit.

Staff can respond to your feedback — you'll see their reply on the same page.

What to do if

You lost your phone and can't get into your account

Contact your building manager or security desk. They can log you out of all sessions and help you reset through a verified identity check.

You submitted the wrong request

If it's still Submitted (not yet approved): open it and click Cancel Request. Then submit a new one.

If it's been approved: add a comment explaining the issue. Staff will adjust.

Your booking wasn't approved

Open the booking to see the reason. Common reasons: conflict, quiet hours, exceeded personal weekly quota. Try a different slot.

A visitor pass code isn't working at the gate

1. Check the pass hasn't expired — the window matters.
2. Check you gave the right code (e.g., VP-2026-00482, not the internal UUID).
3. If it still doesn't work, contact security directly — they can look up by your unit.

You're moving out

Give your building manager notice per your lease terms. They'll schedule a move-out wizard session with you — a 7-step walk-through that:

• Compares condition to move-in records
• Computes any damage charges
• Returns your keys/cards
• Settles your security deposit

You'll receive a signed PDF summary.

Related handbooks:

• Facility Manager Handbook → — how your requests get triaged and assigned
• Technician Handbook → — how your maintenance requests actually get fixed